Welcome aboard

Welcome to MSET.

Thank you for signing with us. Your business is officially on board. Now let's get you logged in.

← Back to welcome

Create your portal account

Just a few details and you're in.

Welcome aboard

Welcome to MSET.

Thank you for signing with us. Your business is officially on board.

What's next

Your roadmap

Here's how the next few weeks look. Your team is one message away the whole time.

1

Agreement signed

Done, welcome aboard.

2

Checklist

Send assets and connect accounts.

3

Strategy call

We map the plan together.

4

Build & launch

Pages, ads, CRM, and texting go live.

B
Client Success Manager
Brody Dakin
Your point person: bdakin@msetmarketing.com
N
Founder & CEO
Nathaniel Casalla
MSET ownership and high-level direction: ncasalla@msetmarketing.com
Best completed on a laptop
01

Get started

0 of 17 complete
1

Create a Business Suite and company ad account

Set up your Meta Business Suite so we can run your ads. You own it, we manage it. About 10 minutes.

  • Step 1. Log in with an aged Facebook account, not a brand new one. The best choice is your company's existing Facebook account (the one you've been posting from for a while). Any personal account that's been active for at least 6 months also works. Brand new accounts get flagged by Meta's fraud detection and often get banned within hours of creating an ad account.
  • Step 2. Go to business.facebook.com in your browser.
  • Step 3. Click the blue Create Account button in the top right corner.
  • Step 4. Enter your business name, your full name, and your business email address. This creates your Meta Business Portfolio (the container that holds your Page, Instagram, and ad account).
  • Step 5. Click Submit to create the portfolio.
  • Step 6. Open the verification email Meta sends you and click the confirmation link.
  • Step 7. Connect your Facebook Page: Business Settings → Accounts → Pages+ Add → pick Add a Page (existing one you own) or Create a new Facebook Page (name it after your business, pick a category).
  • Step 8. Connect your Instagram: Business Settings → Accounts → Instagram accounts+ Add → an Instagram login popup opens → sign in to your IG account (must already be set to a Professional / Business account type) → authorize. Skip if you don't have one yet.
  • Step 9. Open Settings (the gear icon in the left menu) to enter Business Settings.
  • Step 10. Click Accounts, then Ad accounts.
  • Step 11. Click the blue Add button, then select Create a new ad account.
  • Step 12. Enter the ad account name (using your business name keeps it clean), set your time zone, and choose USD as the currency.
  • Step 13. When Meta asks "Who will use this ad account?", select Your own business. Do not select "another business or client", that path causes access issues for you down the line.
  • Step 14. Click Confirm to finalize the ad account.
  • Step 15. Add a payment method: Business Settings → Billing & Payments → Payment Settings → Add Payment Method → pick Credit or debit card, Direct Debit (US bank), or Monthly Invoicing → enter details → Continue. Nothing gets charged until campaigns run. Note: as of April 2026, Meta removed credit card as an option on some higher-spend accounts. If you don't see it, use Direct Debit.
  • Step 16. Once everything is live, move on to the next task below and the Strategy Call task to book your call. We'll connect MSET as a partner during that call.
Stuck on a step? Book your strategy call below and we'll do it together.
2

Grant MSET access to your ad accounts

Now that your Business Suite is live, give MSET partner access so we can run ads and install tracking on your behalf. You stay the legal owner of everything, this just lets us do the work. About 10 minutes.

Two pre-flight steps you didn't do in Task 1:

  • Step 1. Enable two-factor authentication on your personal Facebook account: profile photo → Settings & privacy → Settings → Accounts Center → Password and security → Two-factor authentication → pick your account → choose method (authenticator app recommended) → turn on. Meta requires this for Business Portfolio admins.
  • Step 2. Create your Dataset (Meta's new 2026 name for the Pixel). Business Settings → Data Sources → Datasets → + Add → name it "[Your Business] - Website" → click Create. You must create this yourself, MSET cannot create it on your behalf.

Grant partner access:

  • Step 3. Go to business.facebook.com/settings → scroll to Users in the left sidebar → click Partners.
  • Step 4. Click Add → select Give a partner access to your assets.
  • Step 5. When prompted, enter MSET's Business ID (also called Business Portfolio ID, 16 digits): 1175106521043100.
  • Step 6. Select every asset listed and assign the role MSET needs for each (this is what gives us full operational access):
    • Ad Account → Advertiser
    • Facebook Page → Full control
    • Instagram Account → Full control
    • Pixel / Dataset (the one you just created) → Full control
    • Product Catalog (only if you have one) → Full control
  • Step 7. Click Assign assets. MSET will see your accounts within a few minutes.
Heads up: brand new ad accounts have a starting spend cap of $25 to $50 per day that lifts automatically as your payment history builds. Normal. You can revoke MSET's access any time from the same Partners page.
3

SMS compliance setup

We auto-text your leads the second they fill out your form. Auto-texts close 30 to 50 percent more deals than email alone. Phone carriers need to approve your business first. We handle the whole registration and pay for it as part of your retainer. Approval takes 1 to 3 days, so let's get this in early.

Email everything below to assets@msetmarketing.com with the exact subject line: "SMS Compliance: [Your Business Name]". Send all five items in one email if possible. Read each item carefully, incomplete or wrong-format submissions force a resubmission and delay your SMS going live by 3 to 5 extra days.

Once we have everything, we submit your registration within one business day. Carriers approve in 1 to 3 days. After that, every lead gets auto-texted the second they fill out your form.
4

Send us your best shots (and book your strategy call)

Send us your best-performing and favorite content, plus any and all content you have. Photos, videos, your logo, storefront shots, team shots, and especially people actively working on a job. That one is highly recommended, it is the content that sells. Drop it all in your private Google Drive folder.

Why this matters: we use these as reference and material for your ad creatives and your website. We hand-select the best, and nothing goes live without your approval. More is better here, so do not hold back. Send a lot.

Only thing to avoid: blurry, dark, or very low-resolution files can't be used for ads. Clear, well-lit phone photos and clips are perfect.

📅Schedule your strategy callConnect your ad accounts and talk strategy with Brody. 📁Open your Google Drive folderYour private upload destination for all photos and videos.
Done with this step once your call is booked and your photos and videos are in Drive. We'll review everything before the call.
5

Email your business info to info@msetmarketing.com

This is the written side. Your photos and videos go in Drive (above). Your business info gets emailed to info@msetmarketing.com so we can build your lead form, ads, and website copy around exactly how you run things. Send it all in one email, and answer the items below right in the body. Every item has an (ex: ...) so you never have to guess what we mean.

Email your business info to info@msetmarketing.comTap to open a pre-filled email. Answer the items below in the body.
Once your email lands at info@msetmarketing.com, we'll confirm we got it and flag anything missing before launch.
← Back to your checklist
02

Book your strategy call

This is the call that takes the agency live. 30 minutes with Brody. We'll connect your ad accounts, walk through your strategy, and answer anything you're stuck on. No prep needed.

B
Brody Dakin
Client Success Manager
Book with Brody
N
Nathaniel Casalla
Founder & CEO
Book with Nate

Once your call is booked, head back to your checklist to keep moving.

← Back to your checklist
You're all set

Welcome back.

Onboarding is complete. Your business is fully set up with MSET. Use the tabs above to book a meeting, browse FAQs, or reach your team anytime.

Your team

One message away

B
Client Success Manager
Brody Dakin
Your point person: bdakin@msetmarketing.com
N
Founder & CEO
Nathaniel Casalla
MSET ownership and high-level direction: ncasalla@msetmarketing.com
02

Schedule a meeting

Book a meeting with your team. Pick whoever you need.

Pick the right person. Brody for day-to-day stuff, account questions, and asset reviews. Nate for strategy and big-picture calls.

B
Brody Dakin
Client Success Manager
Book with Brody
N
Nathaniel Casalla
Founder & CEO
Book with Nate
03

Frequently asked questions

Quick answers to the questions we hear most. Yours not here? Message your team.

How long until I see real results?
First 5 to 7 days are the learning phase while Meta optimizes who sees your ads. Real performance reads happen at 2 to 3 weeks. Don't judge a campaign in week one. We pull weekly reports and adjust based on what's working.
How do I see how my campaigns are performing?
Two ways. First, we send a weekly performance report by email every Monday. Second, you can log into your own Meta Ads Manager anytime since you own the account. We're happy to walk you through the dashboard on a quick call if it's your first time.
What if my ad account gets disabled?
It happens. Meta's automated systems sometimes flag accounts mistakenly. Message Brody immediately and we'll help you appeal. Most disabled accounts get reinstated within 24 to 48 hours when handled correctly.
How do I scale my ad spend?
Changes need mutual written agreement from both sides. Email and text are fine.
How do I update my payment method on Meta?
If you have your own separate ad account that is connected to our ad account: In Meta Ads Manager, click Billing in the left sidebar, then Payment Settings. Add or update your card or bank account there. We can't update billing on your behalf since you own the ad account.

If your ad account is owned and created by us (you did not create it yourself): just shoot Brody a text message saying you'd like to update the payment method.
What if I need to pause or cancel?
Message Brody with reasonable written notice (per Section 13 of your agreement). We'll pause campaigns immediately if you need to, and if you cancel we close out the current Service Month and stop the auto-renew.
Who do I contact for what?
Brody (bdakin@msetmarketing.com): day-to-day operations, asset uploads, account questions, creative reviews, support tickets.

Nate (ncasalla@msetmarketing.com): strategy, scaling decisions, contract questions, escalations.

For new assets only: assets@msetmarketing.com.
A

Your client agreement

Your signed agreement with MSET, viewable here anytime. Each month of service has its own signed copy below.

Month 1 ยท Signed agreement
📄

Your signed agreement will appear here

Once your contract is signed and loaded by your MSET team, the full text shows up here anytime you need it. Message your CSM if you need a copy sooner.

04

Contact your team

Two humans, both reachable. Typical response time is within one business day.

B
Client Success Manager
Brody Dakin
Day-to-day operations, asset uploads, account questions, support.
Email Brody →
N
Founder & CEO
Nathaniel Casalla
Strategy, scaling, big-picture conversations about your growth.
Email Nate →
📧
For new assets
assets@msetmarketing.com
Upload to your Drive folder or email this address directly.
Files

Your Assets

Everything you share with us lives in your Google Drive. Use the button below to open your folder and browse or upload anything, anytime. If we have organized your assets into labeled folders, they appear here so you can jump right to one.

📁Open your Google Drive folderBrowse everything and upload new files.
Need something added or reorganized? Message info@msetmarketing.com and we will take care of it.
05

Approvals

This is where you review and sign off on everything we build for you. We upload each draft to its folder, you open it, then tell us what to change or give it the green light. Nothing goes live without your approval.

Leave notes right in the Drive folder, or send them to info@msetmarketing.com. We turn edits around fast.
?

Need help?

Ask about anything: setting up your ad account, giving MSET access, fixing a Meta issue, or finding your way around this portal. Answers come from the MSET help library. If it is not in there, we connect you straight to your team.

💬
MSET Help Assistant
Answers from the MSET help library
Still stuck? Reach a human.